Heartless Wedding Videographer Mocks Client Who Wanted a Refund After Losing Fiancé To Car Crash
Justin Montney and Alexis-Athena Wyatt were supposed to get married in Colorado Springs this May. But Montney was forced to cancel the arrangements after his fiancé Wyatt, 22, died in a car crash.
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Montney and his fiancé had chosen Copper Stallion Media to capture their wedding day. After the unfortunate event, Montney contacted them in an attempt to get a refund but sadly, the Dallas-based wedding videography company informed him that the $1,800 fee claiming was nonrefundable.
The 24-year-old Kansas resident waited for months to hear back from the company about his request and he told BuzzFeed News that he tried to reach out once again last week. This time, he wanted to let them know that he was intending to post about it on social media and tell his friends about what happened. Copper Stallion Media then threatened to file a lawsuit against him and Wyatt's family mainly due to a review her mom left on the Knot website.
He then reached out to KRDO, a local television station, to share his story. The story that KRDO published on their website sparked a lot of outrage online because it included screenshots of Copper Stallion Media mocking Montney for getting in contact with the news, saying:
"we hope you sob and cry all day for what would have been your wedding day. Sorry, not sorry."
"At first I was just going to tell friends and family, but when he started to threaten Alexis’s family with a lawsuit for basically their daughter dying, that's when I was like, OK, I’m going to start going to the people who ... spread the news," said Montney on Tuesday, during a live video interview. "The rest of the internet said, 'Oh, that's terrible.'"
The company couldn't handle the backlash so they created a website under the domain name JustinMontney.com to build their case against Montney, claiming that he fueled a "smear campaign."
The website content has been temporarily removed.
The company received more than 75 one-star reviews on Yelp and the Knot in just a matter of hours following the publishing of KRDO's story, according to the website . They also claim on the website that they received several voicemails of people bashing them for what they did, and they included video proof of that.
"It is not right that people can go online and trash a company. The contract was non-refundable. We will NEVER refund Justin Montney even with the online threats and harassment," the website stated. "If we knew he was going to shake us down, we would have charged a higher deposit."
BuzzFeed News attempted to contact Copper Stallion Media but they did not return their requests. The company removed its page on the Knot and its Facebook page was either unpublished or taken down.
The Knot Worldwide told BuzzFeed News that it recently became aware of the fact that Copper Stallion's account on the Knot and WeddingWire sites was made under a false identity by a man named Jesse J. Clarke, which is a violation of their terms of use.
"As soon as we became aware, we took immediate action and removed Copper Stallion Media from our marketplaces on The Knot and WeddingWire," the company said.
"Copper Stallion Media's actions with respect to Justin Montney and Alexis Wyatt are in direct violation of our Terms of Use." added the Knot.
"We are conducting a thorough investigation across our sites to determine if there are any other businesses that have been created under false identities by individuals associated with Copper Stallion Media and will take quick action to remove any listings that are found," the Knot said.