Employee Shares How An Angry Customer Got Him Offguards By Insulting His Colleague, Shares Additional Tip For Impatient Customers

Knowing how to react when someone you're trying to help acts disrespectfully can be challenging. Even if you frequently interact with customers and clients, a sudden outburst of animosity can be startling, and you could find yourself in a difficult situation very quickly.

However, you should always maintain professionalism when providing customer service, especially when dealing with obnoxious clients. In dealing with this type of consumer, you have to be careful not to show your emotions too much.

Whether you are impolite or not, how you handle consumers will represent the company you work for. The original poster for today's story shared how he encountered a customer who was angry that she lost her phone.

The OP was working with a newer cashier, and a lady came in, a bit angry, saying she lost her phone. She said she was at the OP's newer coworker's till and told him to check it.

He checked the drawer below the register, which we put tags and other stuff in, but it wasn't there. I chimed in to say it must be at customer service. I assume another coworker saw the phone and put it at customer service before anyone could see it, because we don't want personal items to get stolen.

The lady's phone was finally found, but what astounded the OP was that this lady called the new worker an idiot. It didn't sit right with the OP, as he didn't get why she had to be insulting, so he brought the story online.