OP assumed another coworker saw the phone and put it at customer service
She sighs in relief and says that's her phone, thank God the OP found it
Lots of people wave it around wildly, sliding it up and down, or side to side
And the comments from other Redditors roll in...
The newest ones this Redditor has seen does it cleverly
Going through three different payment devices
OP drops more info in the comments
We get the customer to describe the phone usually. But I live in a tiny town so theft like that isn’t something we worry about. Besides, the customer and cashier remembered each other, so it isn’t someone being sketchy that no one knows. That doesn’t happen around where I live, actually. Don’t worry, it was her phone for sure!
Unfortunately some people think they’re more important than everyone else. I’ve had customers come up behind me at my till to tap me on the shoulder and ask if I can help them over at customer service.
This Redditor has a similar story to share
The role of customer service requires they don't have to tell
This Redditor hopes the phone was really hers
This Redditor reveals their own story in a different light
It is not just a quick tap
When your main responsibility is to serve customers, it's critical to employ professionalism and effective communication to diffuse difficult situations. Your team can accomplish its objectives by paying attention to the demands of your clients and listening to them.
It's frustrating to lose things, and the customer didn't know he was new, but her words totally caught the OP off guard. Drop your thoughts about this story in the comments section below.