A UK mom was outraged after she claimed that an airline staff mocked her daughter's name while the entire family was boarding the plane.
The mother, Traci Redford's daughter has quite an uncommon name. Her name is Abcde but it's pronounced Ab-city.
Abcde is five and has epilepsy. Earlier this month, Traci and her family were boarding their flight home after a holiday in Orange County, California, and that's when the incident occurred.
The staff's comments left Abcde "distraught".
"She said, 'Mum, why is she laughing at my name,'" Traci tells ABC. "And I said not everyone is nice and not everyone is going to be nice and it's unfortunate."
"The gate agent started laughing, pointing at me and my daughter, talking to other employees," she explained. "So I turned around and said, 'Hey if I can hear you, my daughter can hear you, so I'd appreciate it if you'd just stop’."
Name shaming? This Texas woman claims a @SouthwestAir agent made fun of her 5-year-old daughter's name as they were preparing to board their flight at @JohnWayneAir in Orange County.— Veronica Miracle (@ABC7Veronica) November 28, 2018
Her daughter's name is Abcde (pronounced Ab-city). @ABC7 pic.twitter.com/iHpBPoakYI
She added that it took two weeks for the airline to finally issue an apology:
"We extend our sincere apology to the family. We take great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online.
"The post is not indicative of the care, respect, and civility we expect from all of our Employees.
"We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasise our expectations for all Employees," the company said in a statement.