"Karen" Leaves A 1-Star Review For A Piercing Studio And The Owner’s Response Becomes Viral
Dealing with unsatisfied or entitled customers is an essential part of doing business. And sometimes, it's the most challenging part of it.
If you want to survive, you have to learn how to deal with them. "The customer is always right" is a common saying.
But, people forget that it was forged in times when the competition wasn't that fierce. Customers were often left at the mercy of the only shop or service in town, and they often paid much more than they should have.
So, the term was actually forced to protect the customers. But since then, the competition has grown, and all businesses are trying to attract customers by offering lower prices, better service, etc.
And the customers became a bit entitled and demanding. In other words - spoiled.
Some people think they can get away with anything and completely forget that people on the other side of the counter are - people. They deserve to be treated with respect.
It is common for business owners and staff to apologize for not meeting the client's expectations and provide something in exchange, regardless of whether the complaint was legitimate or not. But the tides are shifting, and more and more businesses will not tolerate bad and entitled customers.
So instead, they respond to illegitimate complaints the way they deserve to be answered. Just like this business owner here did:
One mom brought her daughter to get her nose piercing fixed, but wasn’t satisfied with the service
Kelly Sue DeConnick (not the actual photo)Gregory Charles, who is the owner of Wasted Youth Tattoo & PMA Piercing wasn’t going to let a customer bash the employees and the services without reason. One of his reactions on Google reviews to a “Karen” complaining about what she didn’t like there went viral, and people love this new approach.
So she left a bad review
HerebychoiceThe 1-star review written by a customer named Erica, who brought her young daughter for her nose piercing fix, says some bad things about the service in the piercing studio. The owner had to reply, shaming the entitled customer.
The studio owner’s reply became viral:
HerebychoiceThe owner explains that they were following protocols already presented during the appointment booking. They are also listed on the studio’s website.
HerebychoiceThe girl’s nose was already swollen, so any contact caused pain.
HerebychoiceAnd about the price:
HerebychoiceA final note says it all...
Herebychoice
People online commented:
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Maybe this is the answer:
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But is Karen aware of her bad behavior?
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People love it when businesses fight back
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This is so true
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Every time...
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This studio does sound like a safe place...
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They should...
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Hygiene is incredibly important...
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Unfortunately, they are more common than you'd think...
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Marking not needed...
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Always go to trusted business.
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Anyone who’s ever worked in retail and services can testify that people like this Karen here are an everyday thing. It is like they are going from one business to another, just to annoy the staff there.
They get their kicks from annoying other people. We bet that you can find a bunch of Karen’s bad reviews about numerous businesses.
The bottom line is that people like this are never pleased. They think the world is created to suit their needs, and they won't settle for anything less.
