Employee Angry At Manager For Allowing A Service Dog Into The Store, Accuses Them Of Endangering Her Health

Service dogs are specially trained dogs that assist individuals with disabilities in performing tasks they might otherwise have difficulty with. These dogs can be trained to perform a wide range of tasks, including guiding individuals who are visually impaired, alerting individuals who are hearing impaired, pulling wheelchairs, retrieving objects, and providing stability for individuals with mobility issues.

Service dogs are allowed access to public places, such as restaurants, stores, and public transportation, under the Americans with Disabilities Act (ADA). This means that businesses and organizations cannot discriminate against individuals with service dogs and must allow them to enter with their dogs.

As an assistant manager at a cell phone store, OP encountered a customer with a service animal. OP was aware of the store's no-pet policy but recalled that their district manager had allowed a dog in the store a month prior.

OP informed the allergic employee that they were unable to refuse service animals and that they were allowed in the same spaces as other guests. OP's rep then asked how long the animal would remain in the store, to which OP replied that they were finishing up soon.

However, the rep continued to express her displeasure, alleging that OP cared more about the sale than her well-being. OP offered to contact the district manager, but the rep insisted on doing it herself.

OP's DM later called and informed them that going forward, changes may need to be made. After this, the rep accused OP of not valuing her safety, to which OP replied that was not what was said.

The rep then insisted that that was what was meant, and OP ended the conversation.